Alexander Secretary with Visual Impairment Nominated for Award

Tauny Chaffin of Alexander has been nominated as a candidate for the Annual Consumer of the Year Award to be presented by Arkansas Department of Human Services Division of Services for the Blind (DSB). The overall winner will be named at the end of the year.

“When Mrs. Chaffin began receiving services from DSB, she was a homemaker. She fully participated in the development of her (rehabilitation) plan and in turn actively participated in implementing the goals outlined in the plan to achieve an employment outcome,” Vocational Rehabilitation Counselor Mary Douglas said, explaining why she nominated Chaffin, who now works for a state agency, Arkansas Rehabilitation Services, and earns competitive wages and benefits.

Chaffin said she was diagnosed with open-angle glaucoma. “I was born blind, and I attended Arkansas School for the Blind (ASB). I first learned about Division Services for the Blind while I was in high school. I got involved in the job training summer program, which was a program for students called JTPA (Jobs Training Partnership Act), and I was assigned as a secretary at DSB. While working there, I learned about the different programs that were offered to the blind and visually impaired community and developed some work skills. During my senior year I met with a counselor from DSB to plan my career path that I wanted to take. DSB paid for me to attend Draughon's Business College in Little Rock Arkansas, and I obtained a certificate in Word Processing.” After graduating, she found a temporary job as a secretary at ASB.  

“Several years went by, and I contacted DSB again. My counselor put me in contact with a job placement person, and I got a full-time job at Burlington Coat Factory as a Sales Associate. While I was there, I received an Outstanding Employee of the Year Award through the American Council for the Blind. My supervisor would always say I was her best right hand and that she wished she had about five of me to go around the store,” recalls Chaffin.

“I decided to make a career change. I knew I could do better, so I contacted DSB and asked them to send me to Lions World Services for the Blind to brush up on my computer skills. I received my second Word Processing certificate. When I completed the program, I had a job working for the state as a Secretary II and later as a Personnel Officer I. My supervisors would say that I have excellent organization skills. Then my daughter was born with some medical issues, and I decided it was best for my family for me to be a stay-at-home mom,” Chaffin said.

“I was home for five years and had to have three different eye surgeries and had some difficulties during and after surgery. With the high cost of living and other family issues, I knew I needed to go back to work, so I contacted DSB again. I had the option of becoming a Vending Stand Operator or look for a job with the state. I was already invested in retirement by working for the state previously. I worked for the Vending Stand Program as extra-help until I found a full-time position. I am presently working for the state as Administrative Specialist I and love the agency that I work for. In the future I am planning to attend college to get a Bachelors or Masters Degree, so I can get a promotion,” she said.

Chaffin says she is a member of the American Council of the Blind, the National Association for Parents of Children with Visual Impairments, and the Arkansas Association of Rehabilitation Support Staff.

“I would like to thank DSB for the services that have been provided to me. Without God, counselors, co-workers, supervisors, friends, relatives and teachers, I would not be as successful as I am today,” Chaffin said. “DSB has provided training, job placement, independent living skills and, in the past, assistive technology equipment in order for me to be able to do my job.

Chaffin also received visual aids and dental restoration which boosted her moral and courage to enter the competitive work market, her counselor said.

 “My family is very supportive with my disability,” Chaffin said, explaining her husband’s mother, now deceased, was visually impaired, along with his sister and other relatives who are visually impaired. “My son grew up around it, and by my daughter being visually impaired, I will help guide her in the direction she needs to go.”

Chaffin is more than a number to DSB; she’s a success and an inspiration. DSB is privileged to recognize Chaffin for a job well done and trusts that success will continue to follow this deserving individual, who has demonstrated that with determination, blindness is not a barrier to competitive employment. Hundreds of Arkansans with a disability return to work each year after receiving vocational rehabilitation services.

DSB provides vocational rehabilitation services to individuals who are blind or severely visually impaired and whose goal is successful employment. DSB also serves youth and older blind individuals. People wanting information about DSB’s programs and services can call 1-800-960-9270 or 501-682-5463 or visit the DSB website at http://www.arkansas.gov/dhs/dsb/NEWDSB/index.htm.

2025 Fall NCSAB Conference

November 5–7, 2025
Manchester Grand Hyatt, San Diego, CA

Theme: Waves of Change — Advancing Public Policy for the Blind

Wednesday, November 5, 2025

All times Pacific

8:00 am

NCSAB Exhibit Hall & Registration Opens

11:00 am

CSAVR / NCSAB Concurrent Session

Noon

CSAVR Closing Session

12:30 pm

Lunch (On Your Own).
NCSAB Executive Committee Lunch with RSA (Invited).
Committee Members Only.

1:30 pm – 2:00 pm

Opening, Welcome & Introductions
Facilitator: Dorothy Young
Presenter: Dorothy Young, Director, Office of Vocational Rehabilitation for the Blind, Mississippi Department of Rehabilitation Services and NCSAB President

2:00 pm – 2:25 pm

California Success Story
Facilitator: Dorothy Young
Presenter: Susan Pelbath, MS, Deputy Director Specialized Services Division, Department of Rehabilitation

2:25 pm – 2:45 pm

General Session #1: Active Participation
Facilitator: Dorothy Young
Presenter: Andrew Shumacher

2:45 pm – 3:00 pm

Networking Break — Visit exhibits and connect with peers.

3:00 pm – 4:00 pm

General Session #2: NCSAB Policy Update
Facilitator: Dorothy Young
Presenter: Catriona Macdonald, NCSAB Policy Analyst and President of Linchpin Strategies

4:00 pm – 4:45 pm

General Session #3: Update on Department of War & Randolph-Sheppard Act Arbitration
Facilitator: Greg Trapp
Presenters: Terry Smith, Nicholas Gacos, and Catriona Macdonald

4:45 pm

Networking Break — Visit exhibits and connect with peers.

5:00 pm – 7:00 pm

Welcome Reception & Exhibitor Showcase
Kick off your NCSAB conference experience with a reception featuring exhibitors and networking opportunities.

Thursday, November 6, 2025

8:00 am

NCSAB Registration & Exhibit Hall Opens

9:00 am – 10:00 am

General Session #4: A Decade of Reflection — Observations and Recommendations for Older Blind Services
Facilitator: Cynthia Speight
Presenters: Kendra Farrow and Stephanie Welch-Grenier

10:00 am – 10:15 am

Networking Break

10:15 am – 11:30 am

General Session #5: Wearable Technologies and Resources — The Coming Revolution Has Arrived
Facilitator: Shirley Robinson
Presenters: Troy Otillio, David DeNotaris, Fan Zhang

11:30 am – 12:00 pm

Networking Break

12:00 pm – 1:30 pm

Working Lunch Facilitated by Dr. Cassondra Williams-Stokes
My Rehabilitation Journey — Presenter: Susan Pelbath
Keynote: Empowering the Blind Through STEM — Dr. Cary A. Supalo

1:30 pm – 2:30 pm

General Session #6: Managing Programs in Challenging Times
Facilitator: Dr. Bernice Davis
Presenters: Dorothy Young, Greg Trapp, Natasha Jerde, Dacia Johnson, Robert Doyle III, Ashley Townsen

2:30 pm – 2:45 pm

Break

2:45 pm – 3:45 pm

Committee Breakout Sessions
• Employment — Facilitated by Darline Graham
• Independent Living/Training/OIB and Technology — Facilitated by Cynthia Speight
• Randolph-Sheppard Act — Facilitated by Ashley Townsend & Rachel Hollen

3:45 pm – 4:00 pm

Networking Break

4:00 pm – 4:30 pm

General Session #7: How Self-Service Technologies Are Reshaping Employment and Business Opportunities for People Who Are Blind or Low Vision
Facilitator: Greg Trapp
Presenter: Matt Ater

4:30 pm – 5:00 pm

General Session #8: From Assessment to Launch — A Customizable Approach to Preparing Aspiring Blind Entrepreneurs for Success
Facilitator: Darline Graham
Presenters: Jonathan Lucus and Marianne Haegeli

5:00 pm

Adjourn for the Day

Friday, November 7, 2025

8:00 am

Executive Committee Meeting (Committee Members Only)
NCSAB Registration & Exhibit Hall Opens

9:00 am – 9:30 am

Business Meeting, Committee Reports & Election

9:30 am – 10:00 am

General Session #9: A Client-Centered O&M Model in Action
Facilitator: Carlos Serván
Presenter: Leslie Hoskins

10:00 am – 10:30 am

General Session #10: Partnering for Possibility — Helen Keller National Center’s Role in Empowering the DeafBlind Community
Facilitator: Natasha Jerde
Presenters: John Filek and Ryan Odland

10:30 am – 10:45 am

Networking Break

10:45 am – 11:30 am

General Session #11: Why Certification Matters — Success Through Structured Discovery Apprenticeship
Facilitator: Juanita Barker
Presenters: Amy Porterfield and Edward Bell

11:30 am – Noon

Closing Session
Dorothy Young, NCSAB President and Director, Office of Vocational Rehabilitation for the Blind, Mississippi Department of Rehabilitation Services

Noon

Conference Adjourns